Last updated: September 17, 2026 · Version 2026-09-17
HomeKeep (“we,” “us,” or “our”) uses personal information to arrange residential cleaning in Metro Vancouver, British Columbia. This policy covers our website, customer and provider accounts, applications, bookings, and support. Optional website analytics and advertising are a separate choice from creating an account or booking a clean.
The information we collect depends on how you use HomeKeep:
Assigned cleaners receive information needed to perform the work, such as contact details, the service address, instructions, and relevant service records. Authorized company coordinators receive scheduling and service-address information for allocated work. HomeKeep staff use information for operations, support, and review. We do not sell your personal information.
Service providers help us run payments (Stripe), hosting and storage, email and SMS delivery, and address search. Address suggestions may send the text you enter to Google Places or Photon/Komoot. Choosing Google sign-in involves Google. With optional website consent, Google Analytics, Google Ads, and Vercel measurement services may receive technical and usage information. Services offered directly by these providers are also subject to their own privacy notices.
We may disclose information where required or permitted by law, to respond to a valid legal request, or to protect people and address fraud or a dispute. We limit disclosure to the purpose involved.
Essential cookies and browser storage support sign-in, security, and booking continuity. On our public website, optional analytics and advertising load only after you accept optional cookies. Rejecting them does not prevent booking. See our Cookie Policy for the technologies, providers, and how to withdraw consent.
HomeKeep and its service providers may process information in Canada and other countries, where local laws and lawful access by authorities may apply. We use access controls, protected connections, and other safeguards appropriate to the information. No system can guarantee absolute security.
Retention depends on the record, the service relationship, legal and accounting requirements, and any unresolved complaint, dispute, or legal hold. Account closure does not automatically erase all service records or copies held in backups or by payment and other service providers. Contact us about a specific record or deletion request; we will explain applicable retention limits and arrange deletion or anonymization where appropriate.
To delete your HomeKeep account and associated personal data, use our account deletion instructions. You can make the request without reinstalling the app.
Applicable Canadian privacy laws, including British Columbia's Personal Information Protection Act (PIPA) and federal PIPEDA where applicable, provide rights to request access and correction and to withdraw consent, subject to legal requirements and exceptions. You may also request account closure or deletion. Withdrawing information needed to deliver a service may limit our ability to provide it; we will explain the consequences.
Send requests or privacy complaints to privacy@home-keep.ca. We may need to verify your identity before responding. Please do not send identity documents or banking details in an initial email. You may also contact the Office of the Information and Privacy Commissioner for BC or, where applicable, the Office of the Privacy Commissioner of Canada.
We identify updates by the date and version above. If a change introduces a new purpose or disclosure requiring consent, we will seek that consent before relying on it. Accepting service terms does not grant optional cookie or promotional-message consent.
For privacy-related inquiries, email us at privacy@home-keep.ca.