You can request deletion of your account and associated personal data even if you have uninstalled the HomeKeep app.
Email privacy@home-keep.ca from the email address on your HomeKeep account with the subject “Delete my HomeKeep account.” If you cannot access that email address, tell us so we can verify your identity another way. Do not send your password, identity documents, or banking information.
In the HomeKeep app, you can also open Settings, choose Delete account, and submit the request there. You do not need to send a separate email after submitting in the app.
We aim to complete deletion within 30 calendar days and send confirmation to your account email. If verification, an unresolved transaction, a dispute, or a legal retention requirement affects the request, we will explain the reason and next steps within that period.
Deletion covers your account profile, saved home information, provider profile where applicable, and associated messages, photos, documents, and other personal information that we are not required to retain. We also address account data held by our service providers.
Submitting a deletion request does not immediately cancel a scheduled cleaning, change cancellation fees, erase an outstanding balance, or stop recurring billing. We will review upcoming visits, subscriptions, refunds, and unpaid earnings as part of the request and explain their status. You can manage a booking in the app while the request is being processed.
We may retain limited records required for tax and accounting, fraud prevention, payment disputes, legal claims, or other legal obligations. We will explain applicable retention limits. Backups expire under their retention schedule; a deletion request must also be respected if a backup is restored.
Read the HomeKeep Privacy Policy for information about how we handle personal data.